Healthcare Should be Easy, so We Made it Easy for You.
In the beginning stages of this prototype, our original plan was to invent an app dedicated to matching users with a mental health professional. In researching this idea, we quickly realized a variety of apps had already been created to fit this need. As a result, we turned back to the drawing board. Here, we broadened the idea to health care in general. We got to brainstorming, laying out all the different issues that may arise from affordability to the literal and latent effects of COVID19', to different types of medical professionals, and so forth. Finally, we decided to focus on the idea of partnering patients with general health care providers. We wanted to create a space where it was easy to find a doctor you enjoyed talking to and could count on for the proper care you need.
After narrowing our focus, we turned our attention towards designing the user interface. Our team wanted to create an app that was simple, user friendly, and clean. Within our app, the user would be able to create a profile for themselves. Then, they would be prompted to fill out a questionnaire that is dedicated to refining the needs of the individual patient. After filling out the questionnaire, the app would pair them with a health professional that matched best with the answers they submitted in the survey. The users would then be given a selection of providers to choose from. Each option would give the health professional’s credentials, name, and place of work. Through the app, the user would also be able to schedule an appointment for an all in one experience.
Learned from Testing
When starting user testing we found the app was most popular amongst a younger demographic. Most people within the age range of 30 years or older already had a primary care provider they had previously found but said that it would have been useful to have a tool to find that person.
- People were also worried about the security of their personal information. So we wanted to provide a sense of security within the app by only allowing users to reach out to their desired health care professionals. Meaning, the users information will not be given to the doctors unless the individual provides consent to do so.
- We were suggested to add a reviewing system where users could evaluate providers. So, users could accurately get a sense of each health care professionals from their own patients.
- Lastly, we were suggested to add a portion where the provider can add a short biography of themselves to give users a more educated choice. This would give a sense of connection towards your future health care provider.
After the user testing phase, we revised our prototype. By cleaning up the user’s interface a tad, adding a review portion for users to leave a comment and star rating for all other users to view we felt the prototype could be developed into commercial use.
From this experience, we feel that this prototype has the potential to build a connection between patients and doctors. By alleviating the tedious and grueling process of finding a health care provider through the complex dynamics of the American health care system, users will have clarity in finding a health care provider they trust. We hope that this prototype has enough support to build into an actual app, however, we are glad to be given this experience in creating a product designed for human development and well being.